Patients Rights & Responsibilities
This practice aspires to provide the highest standard of patient care.
This will be achieved by patients and staff working together.
Broomburn Medical Centre Operates a Zero Tolerance policy.
- You have the right to be treated with courtesy, dignity and respect.
- It is your responsibility to extend the same courtesy and politeness to practice staff
- You have the right to be seen urgently if your condition necessitates this.
- It is your responsibility not to misuse emergency appointments that may be required for other patients
- You have the right to be notified if there will be a delay in excess of 30 minutes of your appointment time.
- It is your responsibility to attend appointments on time or give the practice adequate notice that you wish to cancel your appointment
- You have the right to expect a high standard of efficient and up-to-date health care.
- It is your responsibility to help us to provide this by being aware of the information in this booklet and accessing our services appropriately
